Refund policy

Refund Policy 

Thank you for your purchase. Please read the following conditions carefully, as they apply to all international and high-value orders.
These refund rules are designed to protect both the buyer and the seller and comply with international carrier regulations.

1. Delivered Orders Are Not Refundable

Once the carrier updates the tracking status to “Delivered”, the order is considered fully fulfilled and cannot be refunded, reversed, or charged back.

Delivery according to the local courier’s procedures—including:

  • “leave at door”,

  • delivery to a safe place,

  • mailbox delivery,

  • reception delivery,

  • or delivery without signature

is still treated as Delivered, even if the buyer did not personally receive the parcel.

The seller is not responsible for theft, loss, or misuse after the parcel has been delivered to the destination address indicated by the buyer.

2. Under-Declared Customs Value (Customer Request)

If the buyer requests a lower declared customs value than the actual purchase price, the buyer fully accepts all risks associated with such a request, including:

  • loss of insurance coverage,

  • removal of signature requirement,

  • lower delivery priority,

  • possibility of “no-signature” delivery,

  • inability to file insurance claims,

  • and full responsibility for loss, theft, or misdelivery.

Orders shipped with an under-declared value cannot be refunded or disputed, including in cases where the buyer claims non-receipt.

This applies because the reduced customs value eliminates insurance protection and signature verification.

3. High-Value and International Orders (Value Above 60 USD)

For international shipments with an actual or declared value above 60 USD, a refund for an “Item Not Received” claim is possible only if the buyer provides ALL of the following:

  1. An official written statement from the local postal or courier operator confirming unsuccessful delivery or loss;

  2. Confirmation of the completed courier investigation;

  3. A copy of the buyer’s ID, if required by the carrier for verification;

  4. A written statement from the buyer confirming they did not receive the parcel and authorizing the carrier to release investigation results.

If tracking shows:

  • “Delivered”,

  • “Available for Pickup”,

  • “Arrived at Pickup Point”,

  • “Left in Mailbox”,

  • “Handed to a Resident/Reception”,

  • or any equivalent final delivery status,

the order is considered completed and non-refundable.

The seller is not responsible for:

  • delivery decisions made by the local courier,

  • parcels left at the door,

  • parcels picked up by family members or building staff,

  • parcels held at pickup points and not collected by the buyer.

4. Non-Cooperation With Carrier Investigations

If the buyer claims non-delivery but refuses to:

  • open a formal carrier investigation,

  • provide documentation required by the carrier,

  • or confirm information with their local postal office,

the case is automatically closed without refund or replacement.

Carriers do not process missing-parcel claims without buyer participation.

5. Incorrect or Incomplete Shipping Address

No refunds or replacements are provided for parcels delivered to:

  • an incorrect address,

  • an incomplete address,

  • an outdated address,

  • or an address modified by the courier based on local regulations.

The seller ships strictly to the address entered by the buyer at checkout.

6. Unclaimed Parcels & Customs Holds

Orders are non-refundable in the following cases:

  • the buyer fails to pick up the parcel from a pickup point or post office,

  • customs fees are unpaid,

  • customs delays extend processing time,

  • the parcel is returned due to buyer inactivity.

If the parcel is returned to the seller unopened, the refund will be issued minus all shipping costs and return fees.

7. Damaged Items

If an item arrives damaged, the buyer must provide:

  • photos of the outer packaging,

  • photos of the damaged item,

  • photos of the shipping label,

  • photos of internal protective packaging.

Only after receiving full documentation, the seller will submit an insurance claim (if applicable) and review the case individually.

8. Fraud Prevention & Chargeback Abuse

The seller reserves the right to provide:

  • order communication history,

  • IP address logs,

  • buyer’s request for customs under-declaration,

  • delivery confirmation,

  • carrier records,

  • and any relevant evidence

to payment processors in cases of chargeback or dispute.

Chargeback attempts made after confirmed delivery or after requesting under-declared customs value may result in:

  • permanent account closure,

  • reporting to payment processors’ fraud databases,

  • or legal action.

End of Refund Policy